One of the only good things about enduring boat loads of trauma in my 32 years is my ability to think clearly during a crisis. After whatever crisis my body goes haywire lol, but in the middle of it I’m calm, clear headed, and quick thinking. It’s very beneficial for parenting and dealing with various injuries, but it’s also beneficial for being able to help others.
A coworker of mine has a medical condition that causes loss of consciousness and seizures every once and a while. She’s had a few incidents at work before, but I’ve never been there to witness it until last night.
I’m pretty proud of my crew overall honestly. Everyone reacted really well. No one really panicked, and we managed to shut the restaurant down in a few minutes to give the EMTs room to work. Everyone did exactly what they needed to do and we used our teamwork skills to accomplish it as quickly as possible. One person called her family, one person called 911 and myself and two other team members rolled her onto her side and protected her head as best as we could during her convulsions without restricting her movements.
She’s not a small person height wise and fell sideways in the kitchen basically pinned between the boards where we make the orders and the stand up freezers where we store the ingredients to make the orders. It’s about a four foot hallway-ish space and she is a 6ft plus person. The other person helping man the boards who’s shorter than I am managed to catch her before she hit the floor which was quite an impressive feat.
She’s doing well. She came out of the seizure and other than the underlying condition I’m not aware of anything else that really triggered the incident so all things considered it ended well.
I’ve worked in food service for a long time, and I’ve encountered a millionty different emergencies. This one was handled by far the best by the entire crew. Front of house and back of house staff. There wasn’t any “BUT SALES WTF?!” from the upper management, and no one even hesitated to close early to assist our fallen team member. AND once it was all said and done and the EMTs arrived my team stepped back and went right back to task like we handled emergencies as part of our normal routine every day. A few hugs were exchanged, a few stress tears were shed, we paused to check in with everyone; then we picked up and finished our jobs.
This is why I love my job. It doesn’t have anything to do with what I actually spend my days with. It’s who I spend my days with. My entire team is on it at all times. Our priorities are the people who man the various restaurant positions before sales and as a bonus of taking care of our team we’re killing our sales goals, but that’s not our main focus and that makes all the difference.